We had the good fortune of connecting with Lauren Belter and we’ve shared our conversation below.

Hi Lauren, what is the most important factor behind your success?
Customer service and clarity hands down. Thorough consultations, especially for new clients is an absolute must. If there was any miscommunication on my end, it becomes my responsibility to own that. The more thorough the consultation is, the better the result and the client knows what to expect (or not expect) up front. As far as customer service goes, I always want my clients to feel like my focus is 100% on them, and they always leave feeling better than when they came in.

Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
Salon Renew has a very unique salon atmosphere. We are located in Clear Lake Shores with an outdoor patio right on the water! Combining our relaxing vibe and stylists with many years of experience, our clients leave feeling refreshed and renewed! I am most proud of the culture we have built with our staff. Even though our stylists are independent, we still operate as a team and even share clients. I know that whoever my client sees, they will receive quality customer service. We care about each other and operate as a family.

If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
I am an extreme lover of small business and hole in the walls! I also have a love for anything by the water, where time just seems to stand still. I would take them for a walk on El Jardin beach, to Soul Freak for coffee, conversation, and unique gifts, Pier 6 Seafood for lunch on the water, to Okies for drinks by the fire, and Marais for a nice dinner.

The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
My parents and my husband have always been my biggest support system. I definitely wouldn’t have been able to open the salon without their guidance and reassurance through this process.

Website: www.salonrenew.net

Instagram: @salonrenewhairspa

Facebook: Salon Renew

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