We had the good fortune of connecting with Bill Heuer and we’ve shared our conversation below.
Hi Bill, is there something that you feel is most responsible for your success?
We really focus on the customer experience. Anyone can build casino tables and bring them up to your home or office and call themselves a casino party hosting company but the details in those tables can make all the difference in the world. From the cupholders where you place your drink, to the feel of the chips, and the type of accessories used each table can make all the difference in the world to make your experience one that will be unforgettable for the right reasons. Training your staff to deliver the experience that you want your customers to have to ensure that your company will be talked about for years to come can make or break any company. In short, having the right people and the right product can make your customers experience one that they will share with friends, family, and business associates which will intern result in a successful business and a successful brand.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
iHostPoker Casino Parties was started in 2004. Today we are a full-service casino party company that hosts small and intimate private parties all the way up to large corporate holiday parties and gatherings. We also host fundraisers including the largest charity poker tournament in the in the world, The YES Prep poker tournament. In 2020 we raised nearly $1.7 million for the YES Prep schools and I look forward to breaking that record in 2021. The biggest challenge for growing this business was really not knowing anything but the basics about casino party hosting. I knew how to play and deal all the games but other than that I had to figure out the nuts and bolts of what this business was going to eventually turn into. Thanks to the gentleman that gave me the opportunity to work at Barbecues Galore, I was able to use the customer service skills that I had learned and honed over my 13 years of working there. Business is business but what separates a successful business from a non-successful business is how you treat your customers. Customer service should always be job number one and if you have strong customer service skills than the rest is actually quite easy to figure out. Give your customers what they want at a fair price and deliver more than they expect. Our customers are trusting us with events that are going to be moments in time that they’re going to remember forever. We don’t want to let them down and we want those memories to always be fun and exciting.
I guarantee you’ll get that and more from iHostPoker.
Let’s say your best friend was visiting the area and you wanted to show them the best time ever. Where would you take them? Give us a little itinerary – say it was a week long trip, where would you eat, drink, visit, hang out, etc.
Houston is a mecca for foodies and we have some of the best restaurants and most unique food in the country. We would definitely have to go to some of the different Cajun and unique fusion places around town for food. You would also have to to check out some of the great barbecue joints that we have here in the Houston area. One of my favorite go to places for barbecues is Rudy’s but that’s only because the line at Corkscrew Barbecue in Spring tends to be a little long for me but if you have the time it’s definitely worth the wait. Crawfish and Noodles would be one of my top restaurants to check out not only for the food but for the fun atmosphere. When it comes to fun obviously it’s going to involve a deck of cards. Hands-down we’re going to play one of the tournaments or cash games at the Texas Card House located in North Houston. Hopefully we will win some money there and head out for some fun times at one of my favorite dueling piano bars, Pete’s Piano bar or Howl at the Moon, you can’t go wrong with either one.
The Shoutout series is all about recognizing that our success and where we are in life is at least somewhat thanks to the efforts, support, mentorship, love and encouragement of others. So is there someone that you want to dedicate your shoutout to?
I was very lucky to work with a great group of people at a company by the name of Barbecues Galore in Southern California. My store manager, Mitch Spann and the vice president of operations, Austin Yeh as well as Sydney Selati, CEO were three people that played a huge role in the path that brought me to where I am today. Little did I know at the time that they would all have a hand in shaping in my future and I can credit a lot of my success to their willingness to give me the opportunity to prove myself and believe in me when it felt like no one else did.