We had the good fortune of connecting with Doug Rucker and we’ve shared our conversation below.
Hi Doug, is there something that you feel is most responsible for your success?
Our customer service. We strive to provide the best customer service in everything we do. From the moment a customer calls, my goal is to make the process as easy on them as possible. Clients are given a choice as to whether they’d like an estimate via our contact or contactless process. We find most clients prefer that when we come by to look at the property they don’t necessarily have to be there. I can look the property over, take pictures, and then email/text the quote. Or I can meet with them in person if they prefer. We also do not require a client to be home when we perform our services, unless they want to be, since everything we do is on the exterior of the property. Payments can be made via check by mail, or online using a credit card. I am also not a pushy sales person type. I present the quote, educate the client on our services and how we do things, answer all questions honestly, and allow them to decide if we are the right fit for them. I always try to treat out clients how I’d like to be treated. With kindness and respect.
Can you give our readers an introduction to your business? Maybe you can share a bit about what you do and what sets you apart from others?
We provide professional exterior cleaning services to both commercial and residential properties. Most know this as Pressure Washing, but we consider ourselves more than just some guy with a pressure washer. We solve our clients toughest cleaning challenges by using safe cleaning products and procedures designed for the stain and surface we are cleaning. I also own and operate an educational school that teaches and mentors new prospective business Owners in the exterior Cleaning Industry. Hard Work, Integrity, and respect for others is what I like to think has gotten us to where we are today, It’s not always been easy, but determination and commitment, along with the willingness to change when needed, has helped me to overcome challenges. One of the biggest things I’ve learned through the years, is to be a good listener, and don’t interrupt clients when they are talking. What they are saying is very important, and listening more, talking less, helps to serve them better.
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Houston Texas is packed full of awesome places to eat and and visit. Would be very hard to pick one or too. It would really al depend on the person visiting likes and dislikes. A ball game from one of our great Sports teams, Galveston Beach, NASA, and of course playing golf, would be a few of the things we’d probably take in.
Who else deserves some credit and recognition?
My wife has been my biggest supporter and fan. Even in the tough years, when we were first starting out, she always encouraged me to keep pursuing my dream and to never give up. She’s always been there to discuss anything related to my business, and has always provided sound advice. I’ve also had the support and encouragement of many other professionals in my field, many friends as well as my extended family. The bible and my faith in God though have been the single biggest influence on the success of our business. The many scriptures that apply to business ethics and prayer have been very important. One book I have read over and over is Business By The Book, by, Larry Burkett. I highly recommend it to any small business start up.