We had the good fortune of connecting with Kabila Gana – Lapnet and we’ve shared our conversation below.
Hi Kabila, is there something that you feel is most responsible for your success?
My customer journey – it is a whole system in itself. I have been and continue to be a customer to other businesses and I value a business that ensures that I have a seamless and great experience, These are hard to come by at times. With that in mind, I ensure that every interaction with a potential or current client is an experience that is enjoyable so that when they think of it they will always want to come back. from the moment an inquiry is placed, up until delivery – I have systems in place to engage my clients and make them part of the process! My clients keep me on my toes, my clients are part of the reason I do what I do, my clients are the reason I am where I am today and my clients are the reason behind where I am headed! An important part of the success of my brand is my clients’ journey – from inception to delivery!
Can you open up a bit about your work and career? We’re big fans and we’d love for our community to learn more about your work.
There sure have been lessons along the way. Like they say, ‘nothing good comes easy. There have been ups and downs but the good has outweighed the bad. I continue to take the learn and grow as the journey. When the initial idea came to mind to start the business, I wondered how I would raise capital, get clients, and be profitable. I had done initial market research and the one thing was certain, there definitely was a place for me at this table. I had a full-time job, was contemplating grad school at the time so it felt like I had a lot on my plate. Nevertheless, I was determined to succeed and took a leap of faith! To do that, I had to create systems and processes to set myself up for success from the get go. But, it was not all smooth at the start, I did learn some things the hard way. Time management became key. Every second of my day was scheduled to ensure deadlines and projects were completed. Tip for all – get a planner and use a calendar. This was and continues to be a life saver to ensure that all areas of my life are balanced. Balance is key. As I grew, I found my niche, unique positioning and differentiator which I use to market, advertise and grow my business. Also, Social media has played a huge role in marketing and I continue to leverage and play with different tools .There is always something to learn especially from the online community I have built. My brand is part and parcel of who I am !
Any places to eat or things to do that you can share with our readers? If they have a friend visiting town, what are some spots they could take them to?
Tour the city!! I would ensure we eat / drink/visit the following spots: Lucille’s Brenners on the Bayou Phil & Derek’s (plus enjoy some Jazz music) Drinks at hearsay Secret Garden Enjoy a massage at Harmony body works Reggae Hut
Who else deserves some credit and recognition?
These amazing books – Tiny Habits by BJ Fogg | The big leap by Gay Hendricks. These books make me dig deeper into my ‘WHYs’ and have helped me create habits that will lead to success in different areas of my life. These amazing mentors and baker babes continuously remind me that when I set a goal I can beat it! Brittany of GlamTreats & Tiffany of CreatiffCakepops My amazing cousin Bilola F. Asojo, who took me to my first ever cake pop class years ago after which Kabsykreations was born! My husband, for always reminding me that I can do whatever I set my mind to!
Gima – @lebeaugosse_photography Crystal – @femmeetnoir