We had the good fortune of connecting with LaKiesha and LaQuasha Burke and we’ve shared our conversation below.
Hi LaKiesha and LaQuasha, any advice for those thinking about whether to keep going or to give up?
To us, passion is the motivating and determining factor if one should keep going or give up. Once Covid started, the travel industry as a whole came to a complete stop. With no income for over a year from our travel business, TwinTravels seriously pondered giving up and no longer being in business. People slowly began traveling again as safe Covid protocols were put into place and our passion and willingness to plan amazing and unique vacation experiences for our clients was the nudging we needed to keep going and continue our business.
What should our readers know about your business?
TwinTravels was started by two avid travelers who have traveled extensively throughout the world. Due to our travel, we have firsthand experience on where to stay, eat, party and places to visit in various destinations. We also obtain local contacts, who we can connect our clients with during their travel. At the core of our company, we believe in creating close ties with each customer to best understand their travel needs and preferences. Starting a business a year shy of Covid has been rough! We have traveled during Covid to understand the various Covid requirements and experiences that our clients may experience so we can let them know exactly what to expect. We have overcome the challenges by thinking a step ahead i.e. site visits during Covid so clients know what to expect. The lessons we have learned along the way is to continue to provide quality service and to go above and beyond for our clients to ensure that they have the most memorable experiences while we handle any issues or problems that may arise during their trip. Twintravels wants the world to know when booking with TwinTravels, the only thing you will have to worry about during your vacation is what food to eat or drink to have.
One of our major barriers is competing with online wholesalers like Expedia or Booking. It is easy for anyone to go online and book a trip themselves. I believe what sets TwinTravels apart is our personal touch. If there is a flight change issue, we’ll contact the supplier and wait on hold for hours to find an alternative flight for the client. We also stay abreast to all the various travel requirements which are constantly changing for each destination so our clients don’t have to research or find this information. If a individual didn’t book through Twin Travels they would have to do these tasks themselves.
If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
We are big foodies and eating is our favorite past time! Places we enjoy eating are Kata Robata, Travelers Table,Artisan’s and Potente. We enjoy having drinks at Mutiny Wine Room, Roots and How to Survive on Land and Sea. Places we would visit would be Karbach Brewery (grab a beer and enjoy the beautiful weather), walk down White Oak and bar/restaurant hop and probably take them to my mother’s house for good food and laughs.
Who else deserves some credit and recognition?
Family and friends have been an integral part of our success and the building of our business. Their constant support in the form of encouraging words, recommending our business to others and even manual labor including building 5ft display items for various trade shows. Our business would be nowhere near as successful without our amazing support network.
Facebook: TwinTravels “A Travel Concierge Company”