We had the good fortune of connecting with Lucy Wo and we’ve shared our conversation below.
Hi Lucy, can you walk us through the thought-process of starting your business?
My thought process behind starting my business is not wanting to start a business. I wanted to create a platform and an environment for everyone including myself where we not only love what we do, but we love coming to work and get excited about growing with one company and everyone’s voice is heard. Another thought process that have made me really reflect on starting my own business is how horrible or outstanding of an employee was I? What did I appreciate most about being with a company, and what would I change about a company if I had my own? Outsider believes that building a business is about making money(which it is), but you also need to provide a strong platform/bigger purpose for your team to stand on.
Let’s talk shop? Tell us more about your career, what can you share with our community?
At Woahlash, we do our best to make sure our customers receives our best work, the integrity that they deserve, and most importantly: outstanding customer service. As much as we value out customers, we also value our employees. We, like any other businesses have faced tough challenges but we always overcome it with understanding of running a business with a solid team behind.
I got to where I am today because I make sure the 24 hours a day that I get is being maximized with results. I also run my company with a lot of love and compassion, it is not always good because not everyone is deserving of that. It is not always easy to find the perfect balance, but I make sure everyday I wake up I am a better person than I was yesterday. Some people do not believe that personal growth have much effect on how much you are able to grow your business, but I am a firm believer on being a genuine good human being first, before a business owner, being a friend before being a boss, and being able to listen before responding. Those are what have made me and my business stand out.
The lesson I learned along this journey is most people that we deal with on a daily basis think with a child-like mentality. – they respond with emotions instead of responding with an adult-like mentality. When you run a business, you have to implement policies, guidelines, communication skill that fits how majority of the world works not the other way around.
I want the world to know about Woahlash LLC that we are not only a brand for eyelash extensions, we are a brand that stands behind giving back to our community, we are a brand that use our platform to help out anyone who are in-need, we are a brand that not only care about making money but a brand that truly care about how we effect those who leave our salons with feeling beautiful on the inside also.
If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
I love doing things with less crowd and surfaced talk, I appreciate connection, so first thing first, I’d go to the groceries stores and buy their favorite food and would rather spend time at home catching up while making fresh dinner for them over a bottle of wine. Then maybe drinks in River Oak District, Shopping at the galleria, Sushi at Uchi, Soma, or MF Sushi. Axe throwing, escape room, or a few bars on Washington!
Who else deserves some credit and recognition?
One main person I’d like to thank is Ricky Delatorre (@iamhibeautiful). He have always and continued to support my business and personal growth for almost the last decade now. We both own a small business and a lot of time have faced some of the similar challenges. My mentor Tom Black, I am grateful to have found him this year. To be honest, everyone that have crossed my path along my journey have added a little love into the success of WoahLash, For that I am forever grateful.