We had the good fortune of connecting with Heather Keller and we’ve shared our conversation below.
Hi Heather, what do you attribute your success to?
Our number one goal with every client is hitting a home run on what they’re dreaming of and would like out of their vacation. In getting to know them and their preferences, we’re able to curate experiences that are on their wish list, as well as anticipate moments they may not have thought of. We pride ourselves on taking care of all the logistics, especially moving forward coming out of a pandemic, and making sure they have everything they need, it’s all arranged and lined out for them, so they don’t have to worry about the details and they can just do exactly what they’re supposed to do- enjoy their vacation. We carefully select our partnerships and suppliers to work with so that we can trust our clients are well taken care of and VIP’d all the way through their travels. Being a part of the Virtuoso network, as well as our Host Agency, Departure Lounge, means strong relationships which translates to perks, additional amenities, and VIP treatment during their vacation. These partnerships also translate to mean that our client’s investment in their vacation is well tended to with an extremely high-touch experience.
Alright, so for those in our community who might not be familiar with your business, can you tell us more?
After what we went through in 2020, we learned that it’s more important than ever to have a great relationship with our clients. And that means that we need to be a great fit- for all of us! Just as clients find the right fit for a hairdresser, realtor, etc. it’s important we’re a good fit together- that we can ‘get them’ and what they love, we click and hopefully build a relationship that spans over years. Our ultimate goal is to have a client for life, and we’re seeing that happen. It’s very exciting for us now, as we’ve had clients long enough that we’ve planned family vacations, graduation trips, and now their children’s honeymoons! It’s so fun, and creates such a special history together.
If you had a friend visiting you, what are some of the local spots you’d want to take them around to?
While we are always down for a Backyard BBQ by the pool, if we’re getting out I love to go down to the Heights area and try a new hot spot. I’m always a sucker for a nice sunny day spent outdoors, so I love going to hang at Back Pew and listen to live music, or a great outdoor brunch at the Rustic or Tiny Boxwood’s. If we had a week to fill, I’d definitely take them over for a slumber party at the Post Oak, and leave plenty of time for the fantastic spa there!
Shoutout is all about shouting out others who you feel deserve additional recognition and exposure. Who would you like to shoutout?
Perfect Landing Travel would not be where it is without our partnership with Departure Lounge. Keith Waldon, Departure Lounge’s founder, is very well respected within the travel community and also is extremely supportive of us. My business partner, Rita Fuja, is also the best part of our dynamic duo- she keeps every “i” dotted and “t” crossed behind the scenes and keeps me on my toes! But really, after many sleepless nights and so much loss in revenue in 2020, my family really deserves the biggest shout-out. We spent many weeks not only working for free, but reversing income earned as the world shut down, and we wanted to make sure we did right by our clients, and made relationships stronger than ever.